Purpletravel testimonials

It was confusing from the very beginning, delays in getting my confirmation and then problems when I arrived on site in the resort. The hotel had mixed up our double room for a twin room, a small detail you might think, but whenever you go away, you want it to be perfect. This wasn't.

I’d just like to say a big thank you for getting back to me, much appreciated,  I was defrauded a few years ago by a bogus company and lost a lot of money, so was panicking a bit.

Thanks again,
Regards,
Deborah

Mark - Thank you very much once again, you have been fantastic. I will recommend you and purpletravel to all my friends, and will be looking to book again with you next year.thank you again,
yours truly, Lynne

Dear Purple, Thank you for your help, support and understanding. Kind regards, Michael L

Just wanted to say thanks for all your help with e-mails and phone calls. We had a great holiday and new paperwork for flights were easy when we explained that was all we got .
Thanks again we will be going back to Turkey again hopefully this year it was a lovely surprise from my husband.

I just wanted to write a quick note to say thanks to everyone at Purple! We had a fab time on holidays in Tenerife, and I'm already thinking of going back. Transfers were great, our rep was lovely, and the weather was perfect!

Just to let you know we got back from Hurghada on Saturday and had a great time. Big thanks to yourself and all the staff of Red Sea who were top notch!!! Thanks again. Nigel.

I just wanted to say a massive thank you for rescuing our holiday when our booked accommodation turned out to be dire and assisting us with so much patience and professionalism to find suitable alternative accommodation. I cannot fault any aspect of the support we were offered and I just wanted you to know how very much we appreciated your service. You really did save the day, (or indeed the 12 days!) and we shall be eternally grateful for that. Thank you again Gill

Thanks for confirmation email Evelyn ..:) I the happiest man in Manchester..:)
Cheers..:)

Just would like to say how impressed I have been with your services. Having been a travel agent myself, and having worked in the travel industry for years, I don't think I have ever had such excellent, polite and rapid service.

I shall be recommending you to friends and colleagues, and even with the brilliant service, you still cant be beaten on price !

Wonderful, thank you very very much.

Judi

Ps please forward this to anyone relevant, as sometimes the praise doesn't get told !!!

I booked a holiday with you and I have to say Elena the sales person was BRILLIANT. She went out of her way to make sure I got the best package. I know she went over her allocated hours to ensure I got booked in the time frame I gave her. Please pass this to line managers. Its unusual to get someone who does her job professionally. Would recommend Purple Travel any time!

A quick note to say 'thank you' to Mark for your prompt help and assistance. Really appreciated :-)
Cathy.

We were advised not to leave our hotel, so we didn't really leave apart from the organised activities. What we saw was nice, but we wanted more. 

I would like to comment on the high level of customer service we have received so far. This is our first holiday with "Purpletravel" and I have been very impressed and will certainly recommend to others.
Sean

I booked a ticket today and i got served by one of your personal travel advisers, her name is Angel. I've worked as a manager in customer services for the past 10 years and I can say she was amazing, great customer service. We had a problem with a booking because of the spelling of my difficult surname and she went an extra mile to sort it out. Great adviser and a fantastic person to keep in your team.

Thanks to her i would use this web page again and I will recommend it to my friends.
Unai

Terrible, i'll never book with this company again, I got the run around from the moment I picked up the phone. Rude when I called to complain about a mistake in my booking. Then had to pay to change it! No thanks.

There was nothing to do in the resort, it was really steep with hills everywhere, it rained for 3 days. I won't be going back to Portugal agian. 

I Would like to bring to your attention the quality of customer service Angel has provided me from the start to the end of booking my holiday. Excellent communication skills and has a really friendly mannerism. This is my first time booking with Purple Travel and I can assure you from the level of service I received I will definitely be booking with you again soon.

Very knowledgeable and helpful staff on the telephone all arrangements very straightforward instructions easy to follow will definitely book with you again thank you for a lovely holiday.

I am writing this email to make you aware that one of your team members in the name of Angel was EXTREMELY helpful in helping me book my first holiday to Tunisia for April 2012.

I decided to use teletext.com as a search engine to book my 1st holiday abroad on the recommendation of a friend. Eventually I tracked down a quote to Tunisia which meant that I would end up speaking to one of your advisors.

I had to ring 3 times in order to speak to a friendly and helpful agent, and ANGEL was the ONE! I was appalled with the service of the other 2 agents which meant that I had to ring back on the 3rd time in order to book my holiday.

As it was my first ever holiday booking Angel noticed I was nervous and reassured me that she will have everything sorted for me there and there. She was on the phone to me for nearly hour and half as well as answering every silly little questions that me and my friend had!

She promised to send my hotel vouchers and transfer vouchers along with other documents in an email within the hour. I believe she finished her shift at 9.00pm but I was still on the phone to her at 9.10pm! email got to me successfully and I was very shocked with her determination of getting the vouchers and other documents to me within that day that she stayed over her shift time!

Well all in all you have a very good agent on your hands and I will definitely recommend her to my friends and family.

Well done Angel!